You may return most new, unopened items in their original form/packaging from the Sweet Treatz store or within 14 days of purchase in-store or receipt by mail for a full refund to the original form of payment. To complete your return, we require a receipt or proof of purchase.

All returns and exchanges must be postmarked or in store no more than 14 days after your order was initially received/purchased. Anything beyond this time frame will not be accepted.

We will not accept merchandise returned that has been washed, worn or damaged after receipt.

Returned merchandise must be returned in its original condition, with price tag attached. Merchandise must not be worn, washed or altered. Merchandise sold in packaging must be returned in its original packaging.

You should expect to receive your refund within three weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Sale merchandise is final sale and is not eligible for return, exchange, or store credit online or in store.
All face masks and coverings are final sale

*ALSO CONSIDERED FINAL SALE* - makeup, beauty products, hair accessories, swimwear, underwear and bodysuits are final sale.  

*Please Note : Gift Cards are FINAL SALE*


Any product that is damaged upon receipt must be reported to Customer Service within 24hours of delivery or return might not be approved. Return approval is at the discretion of Sweet Treatz / and we reserve the right to deny any return that does not comply with our policy.


Returning Products:
To return your product, please mail your product to:
Sweet Treatz
182 Birch HIll Road
Locust Valley, NY 11560

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a return label, the cost of return shipping will be deducted from your refund.

*Please Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

**We recommended using a trackable shipping service or purchasing shipping insurance - as we are not responsible for return shipping.